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Technical Issues in Library Resources: Log-ins & Errors

Protocol Error

Error Message:

This site can’t provide a secure connection — ERR_SSL_PROTOCOL_ERROR

In most cases, clearing the browser cache will fix this issue. See directions below. 

Clear the Cache Google Chrome

Clear the Cache in Firefox

Clear the Cache in Safari Mac OS

If you are still experiencing this issue try one of the following: 

  1. Use an incognito browser: Incognito Browser in Chrome.
  2. Try another device. Chromebooks are available from the Library: https://saintpaul.libguides.com/LibraryServicesSocialDistancing
  3. Try the ELM databases: https://elibrarymn.org/az.php

IP Security Settings (XFinity)

If you get this warning, please see directions from XFinity website: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

Library Account

Access your library account in order to: 

  • view materials on loan and due dates
  • renew items
  • check the status of an inter-library loan

Off Campus Access

Access library accounts, databases, and electronic resources from off campus. Log-in with your StarID and password when prompted.   

Exceptions to off campus access: 

  • AllData 
  • Mitchell Automotive

Ask a Librarian

Reference Department 
librarians@saintpaul.edu

Amanda Pruka
amanda.pruka@saintpaul.edu

Ben Tri
ben.tri@saintpaul.edu


24/7 Reference Chat

Monday - Friday: 9:00 AM - 4:30 PM: SPC Librarians

All other times: Cooperative librarians (librarians at other schools).